Marc Morgenstern Resume

Elearning Project Manager, Instructional Designer, Trainer, and Technical Writer with over two decades of experience in providing innovative training and education solutions to business and academia.

Expertise includes project management, documenting, designing, implementing, and managing strategic end-to-end technology training. Knowledgeable in adult learning theory and familiar with blended web and classroom solutions to learning. Three decades experience as a classroom instructor in a variety of educational venues and institutions. 15 years of experience in corporate training and e-learning development, specializing in electronic health records (EHR). Expertise in Adobe Creative Suite, Adobe Captivate, Articulate Storyline, and Camtasia Studio multimedia authoring tools; Blackboard, Pathlore, Skillport, iLearn, Halogen, Cornerstone, and Canvas LMS\LCMS; Cisco WebEx Training/Meeting Center; Microsoft Office Suite. Proficient in Apple iOS/ Mac OS, devices, and software.

MORNINGSTAR EDUCATION, Kew Gardens, NY

Chief Executive Officer

June 2007 – Present

 MorningStar Education offers a wide range of educational products and services to individuals and organizations, including instructional design, custom elearning programs, and employee development.

I specialize in providing technology training solutions to business, with an emphasis on integration and implementation of computer- and web-based training, as well as end-to-end elearning systems.

NEW YORK CITY HEALTH AND HOSPITALS CORPORATION, New York, NY

Independent Consultant - Instructional Designer

August 2022 – January 2023

The New York City Health and Hospitals Corporation (NYCHHC) is the largest municipal healthcare system in the United States, serving 1.4 million patients, including more than 475,000 uninsured city residents, and provides services interpreted in more than 190 languages.

As Instructional Designer, I am tasked with providing educational consulting services, including the storyboarding, narration, and filming of instructional video, video tutorials, and job aids for NYCHHC’s Payroll Department.

UNITED STATES CENSUS BUREAU, Forest Hills, NY

Office Operations Supervisor

January 2020 – October 2020

The Census Bureau's primary mission is conducting the U.S. Census every ten years, which allocates the seats of the U.S. House of Representatives to the States based on their population, as well as allocating over $400 billion in federal funds every year to the 50 States. The goal of the Census Bureau is to provide the best mix of timeliness, relevancy, quality, and cost for the data and services it provides.

As Office Operations Supervisor, my job was to provide leadership to a team of Office Clerks and Recruiting Assistants. We were tasked with recruiting and training over 1,000 Census Enumerators. To that end, we recruited using both online job applications as well as community outreach in the field. We then procured space in which to train these enumerators by contacting various non-profit organizations such as schools, libraries, community centers, houses of worship, etc. to donate training space and time.

HUDSON COUNTY COMMUNITY COLLEGE, Jersey City, NJ

Senior Instructional Designer

June 2019 - November 2019

​Hudson County Community College offers high-quality programs and services to meet the educational needs of a diverse community and to promote the development of Hudson County and its service areas.

As Senior Instructional Designer, I was tasked with assisting faculty professors to transform their instructor-led classes into high-quality digital coursework, towards the goal of offering world-class online instruction to students of diverse backgrounds, and making HCCC one of the premier New Jersey community colleges for online coursework leading to an Associates degree.

UNITED NATIONS, New York, NY

Independent Consultant - Instructional Designer

October 2018 - February 2019

The United Nations is an intergovernmental organization tasked to promote international cooperation and to create and maintain international order. Its objectives include maintaining international peace and security, promoting human rights, fostering social and economic development, protecting the environment, and providing humanitarian aid in cases of famine, natural disaster, and armed conflict.  

As Instructional Designer, I was tasked with designing, creating, and implementing instructional materials including user guides, technical manuals, and instructional video for UN staff learning Umoja, an enterprise resource planning software platform used globally by United Nations staff.

NYU LANGONE HEALTH, New York, NY

Independent Consultant – Corporate Trainer

May 2017 – February 2018

 NYU Langone Health is one of the nation’s premier academic medical centers. Their trifold mission to serve, teach, and discover is achieved daily through an integrated academic culture devoted to excellence in patient care, education, and research.

As Corporate Trainer, I was tasked with the creation and implementation of instructional materials (live WebEx training, PowerPoints, video tutorials, user guides, etc.) as well as training and support for executive assistants learning Resource Central, a resource management system integrated with Microsoft Outlook, used to reserve rooms and order services for meetings and events at NYULH.

BROADRIDGE FINANCIAL SOLUTIONS, New York, NY

Independent Consultant - Lead Instructional Systems Designer, Learning and Development

November 2015 – April 2016

 Broadridge is the leading provider of investor communications and technology-driven solutions for wealth management, asset management, and capital markets firms. 

As Lead Instructional Systems Designer, working closely with the project manager, I provided Broadridge with ideas, plans, and insight for design and implementation of e-learning courses for their Department of Learning and Development. I designed, created, and implemented online digital instruction and user guides on subjects as diverse as employee orientation, branding, product knowledge, sales, marketing, and creating digital business presentations.

 

HEALTH SOLUTIONS PLUS, Melville, NY

Independent Consultant – Project Manager, Instructional Design

July 2015 – August 2015

 Since 1996, Health Solutions Plus (HSP) has provided medical claims processing software and healthcare information systems designed to meet the needs of health insurance companies, medical providers, and managed care organizations with high quality and one of the highest auto-adjudication rates in the industry.

 As Project Manager, my duties included providing scope of project counseling, designing, implementing, and managing vendor relationships for a comprehensive, multimedia, blended training program for both internal employees and external clients.

 

CA TECHNOLOGIES, Islandia, NY

Independent Consultant - Instructional Designer

February 2015 – April 2015

CA Technologies creates software that fuels transformation for companies and enables them to seize the opportunities of the application economy. CA Technologies is one of the largest developers of software in the world.

As Instructional Designer, I participated in the company’s push towards greater IT security and agility. During the project, I had the opportunity to work with Abhishek Agrawal, a well-known expert and lecturer on the subject. I assisted Dr. Agrawal with the creation and delivery of several PowerPoint presentations on topics such as Agile, Scrum, and Kanban software development.

In addition, I created several Articulate presentations on IT agility and security for CA Technology’s Learning and Development division.

 

MAIMONIDES MEDICAL CENTER, Brooklyn, NY                              

Instructional Designer/Trainer

March 2014 – December 2014

  • Designed, created, and implemented clinical instructional materials for Maimonides' several EHR systems

  • Designed and created instructional video and user guides, using applications such as Adobe Captivate and Microsoft Office, as well as training clinicians on the use of these various clinical documentation systems

  • Analyzed educational needs to determine necessary format and materials for classes

  • Trained and co-facilitated instructor-led classes for Maimonides’ clinicians

  • Recorded attendance and grades using Maimonides’ proprietary LMS

  • Performed quality assurance testing and evaluation of Sunrise Clinical Manager and NextGen EHR systems

 

HOSPITAL FOR SPECIAL SURGERY, New York, NY                               

Independent Consultant – Project Manager, Elearning

September 2013 – November 2013

  • Managed all aspects of the Halogen eLearning Management System

  • Authored and uploaded SCORM-compliant courseware using MS PowerPoint and Articulate

  • Enrolled trainees

  • Inputted attendance

  • Worked with various vendors to solve technical and user access issues

 

ALLSCRIPTS @ NSLIJ, New Hyde Park, NY

Clinical Application Systems Trainer/Analyst

August 2010 – August 2013

  • Created, edited, and reviewed SCORM-compliant eLearning/ ILT courseware for MDs, RNs, and PCAs using Adobe Captivate, MS PowerPoint, and MS Word

  • Analyzed educational needs to determine necessary format and materials for classes

  • Authored User Guides, Instructor Guides, and technical manuals

  • Conducted quality assurance testing of Sunrise Clinical Manager EHR

  • Analyzed workflow and suggested improvements to streamline clinical processes

  • Trained and co-facilitated instructor-led classes for NSLIJ clinicians

  • Recorded attendance and grades using Skillport and iLearn LMS

  • Supported Go-Live implementations of Allscripts Sunrise Clinical Manager on facility units and Command Center

 

MDLAND INTERNATIONAL, New York, NY

Instructional Designer/Trainer

March 2010 – July 2010

  • Authored, edited, and reviewed on-site/ SCORM compliant online/ remote training materials for clients using Camtasia Studio, Adobe Flash, and MS Word

  • Created User Guide and technical manual for iClinic EMR

  • Conducted weekly training workshops for MDLand staff

  • Trained client physicians and MDLand staff in the use of iClinic EMR

  • Performed quality assurance testing and evaluation of iClinic EMR

  • Performed clinical workflow analysis for clients and suggested improvements to enhance revenue and efficiency

 

MEDLINK INTERNATIONAL, Ronkonkoma, NY

Independent Consultant –Project Manager, Digital Transformation

Sept. 2009 – Dec. 2009

  • Designed and implemented proprietary Training Department and training program for start-up EMR vendor

  • Trained client physicians and MedLink staff on MedLink EMR

  • Authored Internet-based training videos using Adobe Captivate, MS PowerPoint, and MS Word

  • Created narrated video demo of Medlink EMR functionality for Sales Department

  • Authored User Guide and technical manual for Medlink EMR

 

RAINBOW COMPUTER SERVICES, Spring Valley, NY

Independent Consultant – Project Manager, Digital Documentation, Technical Writing and Training

Nov. 2008 – Aug. 2009

  • Authored User Guide and instructional manuals for NYCGTS (New York City Grants Tracking System)

  • Performed quality assurance testing for NYCGTS used by the New York City municipal government

  • Conducted on-site training classes for NYC municipal government agency instructors and department heads

 

NEW YORK PRESBYTERIAN HOSPITAL, White Plains, NY

Independent Consultant – Training and Implementation

June 2008 – Aug. 2008

  • Implemented Intranet-based training programs for the Eclipsys XA (Sunrise Clinical Manager) electronic medical records system using Adobe Captivate

  • Trained physicians, nurses, and administrative staff on-site in the use of specific modules of the application (CPOE, medical charting, and records management)

  • Evaluated knowledge retention of trainees using online quizzes and inputted results using Pathlore LMS.

  • Provided one-to-one support for staff after implementation

  • Supervised a team of 15 consultants and provided support and resolution of technical issues for end-users as Project Manager for the on-site Help Desk

 

eHEALTH SOLUTIONS, Inc., New York, NY                                       

Independent Consultant –Training and Implementation

July 2007 – March 2008

  • Performed web-based in-service training and one-to-one floor support for the SigmaCare proprietary EMR system for clinicians working in long-term and rehabilitative care facilities in the New York City metropolitan region.

  • Authored training and process manuals

  • Performed analysis of data gathered for the purpose of improving clinical work flow

  • Facilitated on-site “train-the trainer” classes for newly-hired consultants

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NEW YORK CITY BOARD OF ELECTIONS, Kew Gardens, NY

Democratic Pollwatcher Chairperson

2008 – 2012

  • Democratic Pollwatcher Chairperson for polling site Q0262, Kew Gardens, Queens NY 

  • Responsible for compliance with election law and regulations, including setting up, securing, and breaking down polling equipment,

  • Ensured proper chain of documentation of voting records 

  • Trained and supervised pollwatchers in election law and procedures

​

NEW YORK LIFE INSURANCE COMPANY, New York, NY

Sales Agent

Nov. 2006 – June 2007               

  • New York State Licensed Life/Accident/Health Insurance agent

  • Prospected for new clients

  • Provided sales and product services to existing clients

  • Facilitated seminars using NY Life proprietary educational materials for prospective clients

 

ZONI LANGUAGE GROUP INTERNATIONAL, New York, NY                                                           

Classroom Instructor

Nov. 2006 – May 2007

  • Taught classes in adult English as a Second Language, American Literature, and American History and Culture   

  • Developed lesson plans and curricula

  • Created quizzes, test and other evaluative instruments

  • Graded students’ compositions, tests, and exams

 

NEW YORK CITY DEPARTMENT OF EDUCATION, New York, NY                                                   

Classroom Instructor

Sept. 2003 – Aug. 2006

  • Member of the United Federation of Teachers of the New York City Department of Education

  • Taught middle and high school English as a Second Language, French, and Special Education

  • Implemented instruction compliant with guidelines of the No Child Left Behind Act of 2001

  • Proctored standardized testing in English language arts.

  • Integrated computer technology in the classroom

  • Created computer- based curricula and associated lesson plans

  • Developed and taught web-based instructional workshops for educators, including “Internet Research for Teachers,” “Publishing on the Internet,” and “Successful Googling”

  • Developed arts-based lesson plans and curricula, incorporating music, movement, and graphic arts

  • Participated in after-school events and extra-curricular activities, including chaperoning of students to museums and cultural activities in New York City

  • Webmaster of the school’s student website

  • Chairperson of the school Computer Club

  • Updated information on the web site

  • Supervised creation and publishing of student online projects

 

PROFESSIONAL BUSINESS COLLEGE, New York, NY

Faculty Member, ESL\Business\Computer Departments

Feb. 1994 – April 2003

  • Taught classes in the school’s ESL, Business, and Computer Departments, English as a Second Language, Microsoft Office Suite, American History and Culture, Business English, Business Mathematics, Career Development, Stock Market Basics, and Psychology

  • Developed curricula for training adult students in Microsoft Office Suite

  • Designed and implemented the school’s first student records database and trained faculty in the use of the application

  • Designed and implemented courses and syllabi for school-to-work classes, including web-based employment search processes, as well as creation and posting of electronic resumes and cover letters

 

APPLICATIONS AND HARDWARE

  • Allscripts Sunrise Clinical Manager EHR, NextGen EHR, SigmaCare EMR, MedLink EMR, and iClinic EMR systems

  • Microsoft Office Suite, Microsoft Office Live, Microsoft Visio, Microsoft Project

  • Adobe Creative Suite, Adobe Captivate, Adobe Dreamweaver, Adobe Flash, Adobe Acrobat Connect, Adobe Photoshop, Articulate Storyline, Camtasia Studio, Flipgrid (social learning platform)

  • Blackboard, Pathlore, Skillport, iLearn, Halogen, Cornerstone, and Canvas LMS\LCMS

  • Cisco WebEx Training/Meeting Center

  • Microsoft Windows client and server operating systems, Active Directory and Exchange administration, file/print services, DNS and DHCP, data backup procedures, TCP/IP networks

EDUCATION

NEW YORK INSTITUTE OF TECHNOLOGY                                                                                    

Graduate Studies, Instructional Design and Technology

SUNY COLLEGE AT NEW PALTZ, NEW PALTZ, NY                                                                    

B.A., Education

ROCKLAND COMMUNITY COLLEGE, SUFFERN, NY                                                                   

A.A., Liberal Arts and Science